Voice AI for banks and lenders that stays on the approved script
A payment is five days overdue. Our AI calls in the customer's language, confirms the amount, explains the options without a hint of a threat, and logs a promise-to-pay to your CRM: recorded, on-script, inside permitted hours. It sounds like your best agent on their best day, at call 48,000 of the month.
Converse AI / Calls
Human agents drift off script late in a collections shift
Compliance incidents in collections share a shape: a tired agent, a long shift, an improvised threat. Human floors drift off script as the day wears on, and one bad call can cost more than a quarter of recoveries. The AI reads the approved script the same way at call 2 and call 48,000, keeps the tone soft, and gets better results for it: on one production book, promise-to-pay rates rose eleven points over the human floor it replaced.
Converse AI / Reports
BFSI calls the AI handles: reminders, KYC, lead verification
Soft collections & payment reminders
Calls early-overdue customers in their language, confirms the amount, explains consequences neutrally, offers every payment option, and logs the promise-to-pay date to your CRM, with the payment link following on WhatsApp before the call ends.
Call flow: greet and verify the right person → confirm the overdue amount → explain options, never threats → capture a promise-to-pay date → send the payment link → sync to CRM.
KYC follow-up & verification
Calls customers who started but didn't finish onboarding, walks them through document submission on your own secure channel, and escalates to a human only when the customer asks. The agent never handles card numbers, PINs or OTPs; the platform blocks them outright.
Lead qualification & verification
Inbound or outbound. Qualifies income band, product intent and location, routes high-intent applicants to your team with the transcript attached, and drops fraudulent or bot leads at the gate before they touch your underwriting funnel.
The platform enforces calling hours, attempt caps and blocked topics
A prompt is a suggestion; a platform rule is enforced on every call. Calling windows, attempt caps, blocked topics and script boundaries are enforced in the calling infrastructure itself. The model cannot talk its way around them, and neither can a campaign manager on a deadline.
- Approved scripts only: invented terms, waivers and threats are blocked, not discouraged.
- Calling windows and attempt caps: configurable per market, enforced per campaign.
- Full audit trail: every call recorded and transcribed, with disposition history per account.
- Operating in India? India presets ship ready: calls only within the hours RBI permits for recovery calls (currently 8 am to 7 pm, under the RBI Responsible Business Conduct Directions, 2025), attempt limits you set, DND scrubbing per campaign.
Converse AI / Campaigns
Repayment calls in the customer's language
Nobody negotiates a repayment plan comfortably in a second language. The agent detects the customer's language on the first greeting and stays in it, switching mid-sentence when the customer does. Customers who understand the options commit to one.
Converse AI / Live calls
Buenos días, ¿hablo con la señora Torres? Le llamo sobre un pago pendiente de su cuenta.
Sí, soy yo. Actually, can we do this in English?
Of course. There's a payment of five days outstanding. Would you like me to walk you through the payment options, or set a date that works for you?
Lender case study: promise-to-pay up from 30% to 41%
Deployment: tier-1 consumer lender · early-overdue bucket · 48,000 calls a month, fully automated.
"Our promise-to-pay rate went up 11 points, and not because the AI is smarter. It doesn't get tired at call 200."
Head of Collections, tier-1 lender
From overdue account to renewal in four steps
The account becomes a MicroCRM record (Capture). The AI calls, reminds and verifies (Converse). Nudge runs the payment-link follow-up, the P2P-date reminder and the KYC chase (Close). After the account is current, the same record runs cross-sell and renewal conversations (Retain).
Questions risk and compliance teams ask about AI calling
Is this compliant with financial-services calling rules?
Does the AI ever ask for card numbers, PINs or OTPs?
What does it cost?
Will customers know it is an AI?
How fast can we go live?
Hear an on-script reminder call on your own test number
Book a demo
Put the AI on it. Book a demo and we will run a compliant reminder call on your own test number: on-script, recorded, promise-to-pay logged to your CRM.
Book a demoTry the app yourself
Upload your approved scripts, set the guardrails with your compliance team, and take a test call the same day. First campaign within a week of sign-off.
Start freeTell us which bucket hurts most. We'll show you the on-script reminder call on your own number.