Built for D2C brands and marketplaces · WhatsApp-first

Confirm every COD order. Recover every cart.

A shopper places a cash-on-delivery order at 11:20 pm. By 11:21, a WhatsApp confirmation is on their phone. No reply in 15 minutes? The AI calls, confirms the address and slot, and clears the order for dispatch, while abandoned carts get a polite call two hours later.

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No contracts · Reply within 1 business day
30 minCOD confirm SLA
30+Languages
24/7Always on
Per-secondBilling
app.Voice AI — order timeline

Order timeline · #48122

Live
COD order placed11 Jul · 23:20
Storefront checkout · two items · cash on delivery · +971 4 ••• 2210
WhatsApp confirmation sent11 Jul · 23:21
Order summary with confirm button · language: Arabic
AI confirmation call11 Jul · 23:36
No reply in 15 minutes · answered · address and slot confirmed
Cleared for dispatch11 Jul · 23:38
Verified order released to the warehouse · RTO risk cleared
AI Call Detailscompleted
Phone
+971 4 ••• 2210
Duration
00:45
Language
Arabic
Disposition
Order confirmed
The RTO problem

Cash on delivery is a promise, not a payment.

Every unverified COD order is a gamble: you pay to ship it, the shopper refuses it at the door, and you pay to ship it back, with the stock locked in transit for weeks. At thousands of orders a day, return-to-origin becomes one of your largest cost lines. A 45-second confirmation (WhatsApp first, voice when WhatsApp goes quiet) kills the fake orders before they ship and fixes the addresses on the real ones.

app.Voice AI — order analytics

Where COD orders land with confirmation on

Illustrative
Confirmed on WhatsApp in minutesMost
Voice AI: message first
Confirmed by a 45-second AI callRest
Voice AI: call at 15 min
Cancelled before dispatchFakes
RTO risk removed
Workloads

Three workloads. Production-ready.

COD confirmation, WhatsApp-first

Every COD order gets a WhatsApp confirmation the minute it's placed. No reply in 15 minutes and the AI calls (address check, delivery slot, a polite 'are you sure') before the order releases to the warehouse.

Flow: WhatsApp summary with confirm button → no reply in 15 min → AI call in the order's language → address and slot check → release or cancel.

Abandoned-cart recovery

Cart sitting for two hours? The AI calls, references the exact items, answers the question that stalled the purchase and drops a payment link on WhatsApp. Offers are configurable, never invented.

WhatsApp support that resolves

Where's-my-order, returns, exchanges and sizing questions answered on WhatsApp around the clock, with a voice escalation for anything chat can't settle, and a post-delivery call that captures NPS and reviews.

Shopify, WooCommerce and custom carts via webhook Payment links inside the WhatsApp thread Voice escalation when chat isn't enough
The language advantage

One agent for every market you ship to.

The agent detects the shopper's language on the first greeting and stays in it, switching mid-sentence when the shopper does. Confirmations complete faster in the shopper's own language, and the AI answers at 11:36 pm, when your support team doesn't.

app.Voice AI — live transcript

Live call · Order #48122

in progress
AI Agent · Arabic

مساء الخير، هل أتحدث مع ليلى؟ أتصل بخصوص طلبك رقم ٤٨١٢٢.

Caller

نعم — English, please.

AI Agent · English

Sure. Two items, cash on delivery — should the courier come tomorrow evening, or is the morning better?

language detected: Arabicmid-sentence switch: English30+ languages
Case study

A D2C brand halved its return-to-origin losses.

Deployment: D2C lifestyle brand · high cash-on-delivery share · thousands of orders a day.

RTO reduction
52%
Return-to-origin rate halved
Cart recovery
18%
Abandoned carts → purchase
Avg call
45 sec
Short, polite, to the point
COD confirm SLA
30 min
From order placed to verified

"Our RTO rate halved. That's real money saved on every one of 8,000 orders a day. Do the math."

VP Operations, D2C brand
The full loop

The conversation is step two of four.

The order becomes a MicroCRM record (Capture). WhatsApp AI and the voice agent confirm, recover and support (Converse). Nudge runs delivery updates, review requests and win-back offers (Close). The same record powers repeat purchases and referrals (Retain).

01
Capture
The order becomes a record
02
Converse
WhatsApp + voice confirm and recover
03
Close
Nudge runs every cadence
04
Retain
Repeat purchases and referrals
How the engine works
FAQ

Questions e-commerce founders ask us.

Which platforms does this integrate with?
Shopify, WooCommerce and custom carts via webhook. Order status, confirmations and call dispositions sync back to your store and your warehouse system, so unverified orders are held before dispatch.
What does it cost?
Calls are one per-minute platform rate plus telco at carrier cost, billed per second. A COD confirmation call runs about 45 seconds. WhatsApp conversations bill at standard channel rates. See pricing.
Will shoppers know it is an AI?
The agent identifies itself as an AI whenever asked. Most shoppers finish the confirmation in under a minute: first-word response is under 700ms and the voice rates human-natural.
Can it offer discounts to recover abandoned carts?
Only the offers you configure. Guardrails stop the agent from inventing discounts or over-promising delivery dates, and every call and chat is logged.
How fast can we go live?
Connect your store, describe your brand tone in one sentence, and confirm a test order the same day. Most brands run COD confirmation and cart recovery inside a week.
The engine, end to end

The conversation is one step. The engine is four.

WhatsApp AI and Voice AI run step 02 for e-commerce. The rest of the engine keeps orders and customers from going cold.

Step 01 · Capture

MicroCRM

The order becomes a record the moment it's placed: items, value, address and status, with every confirmation and call written back to it.

Explore MicroCRM
Step 03 · Close

Nudge

Delivery updates, review requests, replenishment reminders and win-back offers. Every customer pushed to the next purchase on the right channel.

Explore Nudge
Step 04 · Retain

Back to the record

After delivery, the same record runs repeat-purchase and referral conversations.

See the full loop

Your next COD order lands tonight.

Run it for me

Book a free demo

Put the AI on it. Book a demo and we will confirm a live test order on your own number: WhatsApp first, voice in 15 minutes, cleared for dispatch.

Book a free demo
I'll run it myself

Try the app yourself

Connect your store, describe your brand tone in one sentence, and confirm a test order the same day. Most brands go live inside a week.

Try the app yourself

Tell us your order volume and COD share. We'll show you the confirmation flow on your own number.