BFSI · Collections

AI voice agents for debt collection calls on approved scripts

A payment is five days overdue. Our AI calls in the customer’s language, confirms the amount, explains the options without a hint of a threat, and logs a promise-to-pay to your CRM, with the call recorded, on script and inside permitted hours. It sounds like your best agent on their best day, at call 48,000 of the month.

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100 free minutes · no card · updated Oct 2026 · GRX10 team

The short answer

GRX10’s Voice AI runs soft collections and payment reminders for lenders under regulator-aligned guardrails, in the customer’s mother tongue, inside permitted hours, on the approved script. On one production book it lifted promise-to-pay by 11 points over the human floor it replaced, with zero regulator complaints in six months.

From live deployments

Collections results: promise-to-pay up 11 points

+11 pts
Promise-to-pay rate vs the human floor it replaced
0
Regulator complaints in six months
48,000
Calls a month · 1,200 concurrent
100%
List coverage, up from 70%

Tier-1 lender · early-overdue bucket · measured on live production traffic.

Enforced by the platform, not the prompt

RBI calling hours, approved scripts and call recordings

Scope note

Scope: early-stage reminders and soft collections

This is soft, early-stage outreach and reminders. It does not cover hard recovery or legal action. The point is to reach every customer respectfully, in their language, on script, and log the outcome. Numbers above are from a specific production deployment, not a guarantee.

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