AI Call Center Software That Works With Your Team.
Your agents spend most of their day on calls that go nowhere. GRX10's AI handles the first pass, qualifies every inbound lead, closes the simple steps, and passes your human team only the conversations worth their time. Same floor. More output.
Inbound leads · Today
Solar installerYour agents are spending most of their time on the wrong calls.
A typical call center agent in the US spends 40 to 60 percent of their calls on contacts that will never convert: wrong numbers, unqualified leads, people who are not ready, calls that just need a simple booking or confirmation. Your best agents are doing that work instead of closing. When a new solar installation lead comes in, the agent has to ask the same ten qualification questions before they even know if the lead is worth pursuing. Multiply that across 300 calls a day. That is not a sales team. That is an expensive screening operation.
Agents qualify, not close
Your floor spends more time on first-pass screening than on conversations that actually move deals forward.
Volume spikes break the floor
A campaign goes live. Leads come in faster than agents can handle. Call-back times stretch. Leads go cold.
Quality is inconsistent across shifts
The 8 AM team is sharp. The 4 PM team is tired. Your qualification standards vary by agent and by hour. Your data reflects that.
AI handles the first pass. Your team handles the close.
GRX10's AI agents sit in front of your human floor. They take every inbound lead call, run your qualification script, capture the information your team needs, and close the simple steps, booking a site survey, confirming a slot, capturing payment intent, answering an FAQ. When the conversation reaches a point that needs a human, an objection, a complex requirement, a high-value prospect who wants to negotiate, the AI transfers with a full briefing. Your agent picks up knowing the lead's name, what they need, what they said, and what the next step is. They are not starting from zero. Your human agents become tier-2 qualifiers and closers. They handle the conversations that actually need them. The floor does not need to grow just because lead volume grows.
Inbound lead qualification at volume
Every new enquiry gets called or answered immediately. The AI runs your qualification questions, scores intent, and categorises the lead before a human ever touches it.
Simple closures
If the path to the next step is clear, book a site survey, confirm an appointment, capture a preference, take a deposit, the AI completes it on the call. No agent needed for a task that does not need one.
Outbound follow-up sequences
Leads who did not answer, leads who went cold, leads who need a nudge. The AI works the list, attempts contact, and logs every outcome. Your agents call back the ones who engaged.
Objection capture before handoff
When a prospect raises a concern the AI is not configured to resolve, it notes the objection verbatim and transfers with that context intact. Your agent is not walking into a blind conversation.
Full call logging
Every call, qualification answers, intent score, what was said, what was agreed, goes into your CRM automatically after the call ends.
The acquisition side of every business.
Every industry has two kinds of callers: new prospects and existing customers. GRX10's AI Call Center handles the new prospects, qualifying them, capturing their intent, and routing the ready ones to your closers.
A homeowner enquires about rooftop solar after seeing an ad.
The AI asks about roof ownership, monthly electricity bill, roof size, and timeline. If they are qualified, it books a site survey. If not, it captures the details and closes the call correctly. Your sales team starts every conversation knowing they are talking to someone who fits.
A new patient calls after seeing a Google ad for your practice.
The AI captures insurance details, the type of care needed, and preferred appointment times, then books the new patient consultation. Your front desk handles the intake. Your providers see qualified new patients.
A buyer calls from a Zillow listing at 9 PM.
The AI qualifies timeline, budget, and pre-approval status, then books a showing. Your agents open the next morning with a calendar of qualified appointments rather than a queue of cold callbacks.
A homeowner requests a roofing estimate after a storm.
The AI captures address, roof type, urgency, and homeownership status, then books the estimate appointment. Your estimators go out to jobs, not to unqualified cold calls.
A prospect calls after seeing an ad for term life coverage.
The AI captures age, coverage amount, current insurer, and renewal date, then routes to the right agent with a warm briefing. Your producers write more policies because they spend less time on prospects who were never going to buy.
A buyer calls about a vehicle.
The AI captures make, model preference, trade-in status, and financing interest, then books the test drive. Your sales team meets buyers who are ready to sit down, not browsers who wanted to ask one question.
What changes when AI handles the first pass.
Agent handles 40 calls per day. 20 are unqualified and go nowhere. 10 are simple bookings that take 8 minutes each. 10 are real sales conversations. Agent closes 3.
AI handles the 20 unqualified calls and the 10 simple bookings. Agent receives 10 pre-qualified, pre-briefed leads per day plus 3 AI-escalated complex calls. Agent closes 5 because every conversation starts warmer and faster.
Same agent. Same shift. Higher output.
AI call center vs scaling your floor vs outsourced BPO.
| Hiring more agents | Outsourced BPO | GRX10 AI call center | |
|---|---|---|---|
| Cost to add capacity | $35,000 to $65,000 per agent | $15 to $35/hr per agent | Same flat price |
| Time to add capacity | 4 to 8 weeks to hire and train | 2 to 4 weeks | 24 hours |
| First-call consistency | Varies by agent | Varies | Same on every call |
| CRM logging | Manual | Rarely included | Automatic |
| Qualification depth | Varies | Script-only | Configured to your exact criteria |
| Handoff quality | Verbal summary | Message | Full transcript and intent score |
| Works with existing floor | Yes | Replaces or supplements | Sits in front of your team |
Time-to-first-contact on a new lead at a property business, before and after GRX10.
Improvement in contact-to-conversion rate at a financial services team after deploying AI first-pass qualification on outbound accounts.
No-show rate on booked appointments at a healthcare group after AI confirmation calling replaced manual follow-up.
Live in 24 hours.
Let VoiceOps run it
GRX10's VoiceOps team runs the AI calling operation for you. We configure the agents, manage the campaigns, report weekly, and iterate. You get more output from your floor without managing the AI layer yourself.
VoiceOps detailsFrequently asked questions.
Does the AI replace my call center agents?
No. It sits in front of your existing floor and handles the first pass. Your agents handle the conversations that actually need a human. The floor becomes more productive because every handoff is warm and pre-qualified.
What does "closing simple steps" mean?
If a lead just needs a site survey booked, a slot confirmed, or a basic question answered, the AI completes that step on the call without transferring. It only escalates when the conversation needs human judgment, an objection, a negotiation, a complex requirement.
What does a handoff look like?
The AI transfers the call with a full spoken and logged summary: the lead's name, what they said, what was asked, what was answered, and the intent score. Your agent picks up mid-conversation with full context.
Can it run outbound campaigns on our lead list?
Yes. The AI dials your list, runs the qualification script, logs every outcome, and queues the warm ones for your agents. Your team calls back leads who already engaged, not a cold list.
How is this different from an IVR or a phone tree?
An IVR routes callers based on button presses. GRX10 holds a real two-way conversation, asks follow-up questions based on what the caller says, and makes qualification decisions. It responds like a trained agent, not a menu.
Does it connect to our existing CRM?
Yes. GRX10 connects to most CRMs via API and natively to MicroCRM. Every call outcome writes automatically.
Is outbound calling TCPA compliant?
GRX10 supports TCPA-compliant outbound workflows. We walk customers through the compliance requirements for their use case before going live.
AI qualification feeds your whole pipeline.
See how the platform connectsMore output from your existing floor. Starting in 24 hours.
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