Solutions › SupportOps

Run by us · Discipline 05

Managed onboarding, renewals and customer retention

SupportOps is post-sale operations, run for you. Onboarding, service, renewals and retention as running motions, not a renewal email eleven months in. The customers you paid to win stay, grow and refer.

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80%+Retention target

20%+Referral-conversion target

Day 1Retention starts

Onboarding completeDay 14

First value reached, checkpoints signed off on the record.

Service check-inDay 45

Nudge schedules it; a health flag opens a human follow-up.

Renewal conversation opensDay 300

Started early, from usage signals, not the calendar alone.

Renewed · referral capturedDay 365

The record keeps working; the referral enters the pipeline.

The job to be done

"Stop churn from being a surprise. Keep every customer onboarded, served, renewed and referring."

What we run

The four post-sale services our SupportOps team runs

Four post-sale motions, run as an operation. Revenue you keep costs less than revenue you chase.

We run 01

Onboarding

A first-90-days motion with owners and checkpoints, so customers reach value before they can drift.

We run 02

Service operations

Inbound queues answered on voice and WhatsApp, escalations routed to humans, every interaction on the record.

We run 03

Renewals

Renewal conversations open early, on a cadence, driven by usage and health signals, not the calendar alone.

We run 04

Retention & growth

Churn-risk flagged and worked, upsell openings surfaced, referrals asked for at the right moment.

How it works

SupportOps runs on MicroCRM and Nudge

SupportOps runs on the same platform as the rest of the engine: the record, the orchestration and the conversation layer.

MicroCRM carries the lifecycle

The same record that captured the lead runs onboarding, service history, renewals and referrals.

Explore MicroCRM

Nudge runs the motions

Check-ins, reminders, renewal cadences and referral asks fire on schedule, across channels, so nothing depends on someone remembering.

Explore Nudge

Voice AI answers first

Voice AI and WhatsApp AI handle routine service (questions, reschedules, confirmations) and hand the rest to humans with full context.

Explore WhatsApp AI

Proof & expectations

SupportOps targets: retention above 80%

Operating targets we manage to, agreed per engagement, not guarantees: retention over 80% and referral conversion over 20%.

SupportOps is the discipline where our public proof is thinnest. The post-sale work we can point to (client anonymised):

Personal Guidance SaaS Platform

Measurable ROI and increased share in target financial verticals.

Sharp positioning, AI learning loops, and post-sale integration as part of the engagement.

See the case studies

The rest of the engine

Other GRX10 managed services: DemandOps, VoiceOps, SalesOps

One team runs all five disciplines, and reports to one number. See all five disciplines →

Discipline 02

DemandOps

Fill the pipeline: campaigns, channels and qualification, operated for you.

See how DemandOps works

Discipline 03

VoiceOps

Every lead called: AI + human calling operations for outreach, follow-up and verification.

See how VoiceOps works

Discipline 04

SalesOps

Pipeline to close: cadences, deal reviews and a forecast you can plan against.

See how SalesOps works

Hire our SupportOps team

Run SupportOps for me

Hire the operators

Onboarding, service, renewals and retention, run end to end by our team, accountable to the revenue you keep.

Book a demo

See the whole engine

One team, five disciplines

Retention compounds when the same team runs demand, calling and sales: one engine, one number.

See how we operate

Tell us what churn costs you today. We will tell you which motion we would stand up first.